What does it mean to be an Ultimate Host?
A kind and friendly face who provides exceptional customer service to ensure their guests’ feel welcomed and comfortable. They take pride in their hospitality and strive to go above and beyond to make their guests’ experience unforgettable. They genuinely respect and recognize the diverse backgrounds and stories of each guest, tailoring their service to meet individual needs and preferences. They are resourceful, and view complaints as an opportunity to transform unhappy customers into raving fans.
Their passion for Calgary is unrivaled; they are proud to share their knowledge of our local culture, history and their own personal experiences to offer valuable insights and recommendations to their guests. They stay up-to-date on the latest events, attractions, and activities to ensure their guests have the best possible experience in our city and leave with a lasting impression.
Connect directly with our Frontline Engagement team to learn more:
Caren Kaufmann, Frontline & Visitor Engagement Specialist