Policy Statement

Policy Statement

Legal Notice

All the information and material contained in this web site is subject to copyright which is owned by Tourism Calgary - Calgary Convention & Visitor’s Bureau (“Tourism Calgary”) or by Tourism Calgary - Calgary Convention & Visitor’s Bureau Affiliates (“Tourism Calgary Affiliates”). Users of this site may download information for their own reference, but no part of this site may be copied, reproduced, adapted or transmitted in any form by any process for any commercial purpose without the prior written consent of Tourism Calgary.

This site has been established by Tourism Calgary for information purposes only, with respect to the City of Calgary to provide its customers information about Calgary, and the venues, facilities and services Tourism Calgary and Tourism Calgary Affiliates can provide. The information is intended for general use only and nothing on this site constitutes an offer to enter into a legally binding contract.

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Privacy Policy

Commitment to Privacy

Protecting the security and privacy of your personal information is important to Tourism Calgary and to the way we conduct our business in compliance with laws on privacy and data protection in the areas in which we operate. This Privacy Policy will help you understand the nature of the personal information collected by Tourism Calgary, how the information is used and with whom the information may be shared.

We reserve the right to change this Privacy Policy from time to time by updating this posting. Please check this Privacy Policy periodically for changes. Your continued use of this site following the posting of changes to this Privacy Policy will mean you accept those changes.

Information Collected by "cookies"

Like most major websites, we use cookies for some aspects of measurement of use and quality of performance of our site, particularly the way search pages are delivered.

Tourism Calgary engages third party information management service providers to help maintain efficient operations and improve delivery to the user. Because such information management service providers may access our systems, such information management service providers may have access to your information. 

Tourism Calgary does not transfer or relinquish ownership of information maintained about you within Tourism Calgary systems and databases to such information management service providers but requires these information management service providers to sign confidentiality agreements to keep all confidential information and other proprietary information found in our systems confidential. (TRUE)

Personally Identifiable Information

Tourism Calgary reserves the right to share general demographic information with advertisers or potential advertisers; however, profiles of individual users are not shared, unless users expressly request information from our members or request information from our site.

However, by providing personal information to Tourism Calgary, you acknowledge that you expressly consent to our collection, use and disclosure of your personal information pursuant to this Privacy Policy.

If you are under 18, be sure to obtain your parent's or guardian's permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet. We encourage parents to get involved with their children's online usage and to be aware of the activities in which they are participating.

Use of Personal Information

When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested). For example, you may be asked to give us individual information to receive information. We may store your personal information and comments for future use and reference in order to maintain an appropriate record of our relationship with you. If there are legal requirements relating to the period of time which we must retain your personal information, we will comply with those requirements.

Disclosure of Personal Information

Tourism Calgary may share any of your personal information with Tourism Calgary Affiliates or external suppliers, but only to fulfill the purposes of use as described above. Tourism Calgary will not sell or provide your personal information to any other party, unless you provide us with explicit permission to do so or unless we are compelled by law or in the good-faith belief that such action is necessary to conform to law or to legal process served on Tourism Calgary.


The person subscribing to the Tourism Calgary - Calgary Convention & Visitor’s Bureau Newsletter (the “Newsletter”) agrees to the following:

  1. By filling out the subscription form the reader (you) agree to receive via email and/or other electronic forms of communication a Newsletter from Tourism Calgary that entails updates, articles, pictures, surveys, links to blogs, social networks and photo galleries periodically.
  2. The subscriber to the Newsletter may view, reproduce or store copies of articles comprising the journal on condition the articles are used only for their personal, non-commercial use. Specific written consent must be given by Tourism Calgary prior to any commercial use.


Users participating in any Tourism Calgary contests may be required to submit varying degrees of personal information, depending upon the nature of the particular contest. The specific information to be collected and how it will be used will be disclosed in the general contest rules and regulations and/or in the referring contest page or newsletter. The names, addresses and photograph or likeness of contest winners may be reproduced on the site or in other advertising materials.


From time to time, Tourism Calgary may conduct online surveys for internal purposes or for third parties, to gather general information about users and/or their views. Participation in these surveys is voluntary; no information will be collected except that which is knowingly supplied by the user. Identifying Personal Information will not be shared.


Our forums are not moderated. We depend on participants to conduct themselves within the bounds of community standards. The views and opinions expressed by participants are not endorsed by Tourism Calgary, nor is Tourism Calgary responsible for them. Users are asked to refrain from the use of profanity or rude language, and to make no personal attacks which could be considered libelous. Advocating violence or criminal behavior, and hatemongering is forbidden. Posting of copyright infringing material is forbidden. Tourism Calgary reserves the right to remove any postings which do not meet these defined standards.

Participants grant Tourism Calgary the unrestricted right to use, reproduce, modify, translate and distribute any posted material, for any use whatsoever. Users agree to indemnify Tourism Calgary against any liability whatsoever caused by material posted by you or used by you. Users agree that Tourism Calgary will not be liable for any damages of any kind whatsoever arising from use of, the use by others of or actions taken by Tourism Calgary in respect of, the forums. Users agree that use of Calgary Calgary's forums constitutes agreement to abide by these rules. Registration is required for participation in Tourism Calgary discussion boards. The above policies are outlined when a user logs in to participate in a discussion.

Linked Sites

These privacy policies refer to areas and services offered by Tourism Calgary at the domain (web address) www.visitcalgary.com. Tourism Calgary linked sites may post their own privacy policies. Users are encouraged to take the time to familiarize themselves with the privacy policies of websites outside the Tourism Calgary site.

Accuracy of Content

Every effort is made to ensure information on any Tourism Calgary owned channel is accurate, including visitcalgary.com, intranet websites, and training materials such as the White Hat Academy. As part of its operations, Tourism Calgary hires external parties to create content for specific topics on all its websites and accounts on social media channels and errors may arise. Tourism Calgary assumes no responsibility for any unpredictable usability errors or changes, admissions, or omissions due to out of date information on its website or any other owned channels.

Copyright and ownership

Any images, graphics, or video content posted to any owned channel, including visitcalgary.com, social media channels, and training materials such as the White Hat Academy may not be repurposed, remixed, or reproduced without explicit written permission from Tourism Calgary.


If you have questions or concerns about this Privacy Policy or any of Tourism Calgary’s use of your information, please contact Tourism Calgary at info@tourismcalgary.com.

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Disclaimer of Endorsement

The information posted on www.visitcalgary.com includes hypertext links or pointers to information created and maintained by other public and/or private organizations. This site provides these links and pointers solely for our users' information and convenience. When users select a link to an outside website, they are leaving www.visitcalgary.com and are subject to the privacy and security policies of the owners/sponsors of the outside website. Tourism Calgary, which manages VisitCalgary.com, does not control or guarantee the accuracy, relevance, timeliness or completeness of information contained on a linked website. Tourism Calgary does not endorse the organizations sponsoring linked websites and we do not endorse the views they express or the products/services they offer. Tourism Calgary cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website. Tourism Calgary is not responsible for transmissions users receive from linked websites. Tourism Calgary is not responsible for or liable in any way for commercial transactions which users transact with linked websites. 

Liability Disclaimer

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Tourism Calgary and the affiliated, co-branded and/or linked website partners through whom we provide service, the Tourism Calgary Affiliates, do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. In addition, Tourism Calgary and Tourism Calgary Affiliates expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty. 

Ratings displayed on this website are intended as only general guidelines, and Tourism Calgary and Tourism Calgary Affiliates do not guarantee the accuracy of the ratings. Tourism Calgary and Tourism Calgary Affiliates and their respective suppliers make no guarantee about the availability of specific products and services. Tourism Calgary and Tourism Calgary Affiliates and their respective suppliers may make improvements and/or changes on this website at any time. 

Tourism Calgary and Tourism Calgary Affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Tourism Calgary and Tourism Calgary Affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. Tourism Calgary and Tourism Calgary Affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from Tourism Calgary and Tourism Calgary Affiliates, and/or their respective suppliers are free of viruses or other harmful components. Tourism Calgary and Tourism Calgary Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. 

The carriers, hotels and other suppliers providing travel or other services on this website are independent businesses and not agents or employees of Tourism Calgary and Tourism Calgary Affiliates. Tourism Calgary and Tourism Calgary Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Tourism Calgary and Tourism Calgary Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. 

In no event shall Tourism Calgary and Tourism Calgary Affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Tourism Calgary and Tourism Calgary Affiliates and/or their respective suppliers have been advised of the possibility of such damages.

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