Previous update June 2
Congratulations to the many businesses in our industry that reopened this week in alignment with the Government of Alberta's Open for Summer approach. While there's a ways to go in supporting the full reopening and recovery of our industry, this is an important step as we near even closer to the bright light at the end of the tunnel.
Calgary City Council approves $15.9 million in targeted financial support for reopening businesses
Yesterday, Calgary City Council approved $15.9 million in targeted financial support for business owners as they look to re-open, in sectors like tourism that have been most impacted by the pandemic.
The City is supporting restaurants, pubs, bars, fitness centres and entertainment establishments including nightclubs and live music venues, in their reopening efforts through a grant. Additionally, hotel and motel property owners are being supported through a 2021 tax deferral program.
To be eligible for the grant, applicants must be a business owner with a licensed business located within The City of Calgary limits. Applications open today, and will remain open until August 10, 2021 or until funds are exhausted. Grant funds will be distributed on a first come, first served basis. For more information about this support, click here.
Government of Alberta expands eligibility for second dose COVID-19 vaccine appointments
Yesterday, Premier Kenney provided an update on the province's vaccine rollout plan and expanded eligibility for second dose appointments. Starting June 14, anyone who was vaccinated in April will be eligible for appointments, while those who were vaccinated in May will be able to book as of June 28.
To support this positive momentum, Tourism Calgary continues to work with our partners at Calgary Chamber on our Miss this? Get this! campaign to encourage everyone in our industry to get fully vaccinated. By getting vaccinated and following other public health guidelines, we can continue reopening our economy and getting back to what we do best - being ultimate hosts to visitors from around the globe. If you'd like to join this campaign, please let me know by emailing cassadram@tourismcalgary.com.
For more information about vaccine eligibility and appointments for ages 12+, click here.
Growing Indigenous tourism in Alberta
The Government of Alberta and Travel Alberta are embarking on a new partnership with Indigenous Tourism Alberta to create new, authentic Indigenous tourism experiences and product across the province.
With funding of $3.75 million committed over three years, Travel Alberta and Indigenous Tourism Alberta will be working together to support Indigenous entrepreneurs and businesses impacted by the pandemic and to position Alberta as a top global destination for Indigenous tourism experiences. This is one of the more significant initiatives Travel Alberta will be rolling out over the next three years to rebuild the visitor economy. To learn more, click here.
Take advantage of free promotions for tourism businesses through Postmedia
Our partners at Postmedia have created new and accessible programs to support tourism businesses during this time. As many businesses in our industry reopen this week in alignment with the Government of Alberta's Open for Summer plan, we wanted to share a free promotional opportunity that's available to help your business bring customers through the door.
Postmedia is offering FREE deal promotions and business listings that will appear on all of the organization's Alberta websites, and that will run in print publications distributed throughout Alberta. To take advantage of this complimentary offering, visit calgaryherald.com/placeanad, click on 'Travel' and enter your promotional offering.
If your business has reopened, or plans to reopen soon, Tourism Calgary is here for you and continues to support your efforts by sharing your business' offerings and updates on our highly-visible digital channels.
As we move through this reopening stage and into Stage 2 of the province's Open for Summer approach in the coming weeks, please continue to share business changes with us here to ensure we're accurately promoting and representing your offerings.
Previous update May 27
It's Tourism Week! This year, we're using this opportunity to highlight the importance of vaccines in supporting the reopening of our industry, and to celebrate remarkable resilience and innovation exemplified throughout our industry in the past year.
Yesterday, the Government of Alberta announced the Open for Summer approach. The plan for reopening our industry is clear, and vaccination uptake is key our success. That's why we've partnered with Calgary Chamber on our Miss this? Get this! campaign to highlight that the return to the experiences our industry delivers - at restaurants, attractions, hotels, live sports, live music and more - all require us to be vaccinated.
As we prepare for reopening, we continue to show Calgarians and future visitors our industry's strength, resilience and creativity in finding new ways to deliver safe and memorable experiences. Since Tourism Week kicked off last Sunday, we've been sharing daily examples of the tremendous innovation undertaken by you - our valued partners - to drive safe business activity and to support customers throughout the pandemic.
To learn more about this year's Tourism Week initiatives, read our recent press release.
Alberta Tourism Levy abatement period extended by three months
The Government of Alberta announced yesterday that the province's hotels and other lodging providers will be able to keep tourism levy amounts collected between April 1 and June 30.
This three-month extension of the abatement period, which originally ended on March 31, will free up to $8 million in additional cash flow for the accommodation sector to use for employing staff, continuing operations and providing valuable services through the spring and summer seasons.
Providers that already remitted tourism levy amounts on or after April 1 will receive a refund, and regular payments are expected to resume on or after July 1. For more information, click here.
Alberta Jobs Now program: the largest training program in our province's history
The Government of Alberta recently launched the Alberta Jobs now program that will provide up to $370 million to help private and non-profit businesses create jobs for unemployed and underemployed Albertans.
Employers can apply for grant funding that covers 25 per cent of a new employee's salary for a 52-week period up to a maximum of $25,000 per employee. The grant can be use to cover salary or training costs for up to 20 employees. Employers who hire persons with disabilities will receive a grant 1.5 times higher than the amount they receive for other new employees.
Applications are now open until Aug. 31, with a second intake scheduled between Sept. 15 and Dec. 31. For full eligibility requirements and application details, click here.
As our industry prepares to enter Stage 1 of the Government of Alberta's recently announced Open for Summer approach, please let us know your reopening plans here so we can share your opening hours, details and news with Calgarians.
Previous update May 26
Premier Kenney has just announced a three phased approach to easing restrictions in Alberta, thanks to the diligent commitment of Albertans to flatten the third spike and to take vaccinations. The positive news for our industry - and all Albertans - is outlined here:
Stage 1: Two weeks after 50 per cent of Albertans age 12-plus have received at least one dose of vaccine and hospitalizations are below 800 and declining.
Starting May 28:
- The capacity limit for worship services increases to 15 per cent of fire code occupancy.
Starting June 1:
- Outdoor social gatherings, with distancing, increase to up to 10 people.
- Indoor social gatherings are still not permitted.
- Outdoor patio dining can resume with a maximum of four people per table.
- Everyone at the table must be members of the same household or for a person living alone, dining parties are limited to two close contacts.
- Physical distancing and other restrictions still apply.
- Outdoor physical, performance and recreational activities are permitted with up to 10 distanced people, for all ages.
- Retail can increase to 15 per cent of fire code occupancy (must maintain ability to distance).
- Personal and wellness services can reopen, by appointment only.
- Wedding ceremonies may have up to 10 people, including the officiant, bride/groom, witnesses and any photographers/videographers. Receptions remain prohibited.
- Funeral ceremonies may have up to 20 people, not including facility staff, funeral clergy or organizers not considered guests. Receptions remain prohibited.
- Distancing and masking requirements remain in effect.
Stage 2: Two weeks after 60 per cent of Albertans age 12-plus have received at least one dose of vaccine and hospitalizations are below 500 and declining.
Expected to take effect mid-June.
- Outdoor social gatherings increase to 20 people, with distancing.
- Wedding ceremonies may occur with up to 20 attendees. Receptions are permitted outdoors only.
- Funeral ceremonies remain unchanged with up to 20 people permitted, not including facility staff, funeral clergy or organizers not considered guests. Receptions are permitted outdoors only.
- Restaurants may seat tables with up to six people, indoors or outdoors.
- Dining parties are no longer restricted to households only.
- Physical distancing and other restrictions still apply.
- Retail capacity increases to one-third of fire code occupancy (must maintain ability to distance).
- Capacity for places of worship increases to one-third of fire code occupancy.
- Gyms and other indoor fitness open for solo and drop-in activities with three-metre distancing between participants and fitness classes may resume with three-metre distancing.
- Indoor settings may open with up to one-third of fire code occupancy, including indoor recreation centres. This includes arenas, cinemas, theatres, museums, art galleries and libraries.
- Indoor and outdoor youth and adult sports resume with no restrictions.
- Youth activities, such as day camps and play centres, may resume, with restrictions.
- Personal and wellness services can resume walk-in services.
- Post-secondary institutions can resume in-person learning.
- The work-from-home order is lifted but still recommended.
- Outdoor fixed seating facilities (e.g., grandstands) can open with one-third seated capacity.
- Public outdoor gatherings increase to 150 people (e.g. concerts/festivals), with restrictions.
- Distancing and masking requirements remain in effect.
Stage 3: Two weeks after 70 per cent of Albertans age 12-plus have received at least one dose of vaccine.
Expected to take effect in early July.
- All restrictions are lifted, including the ban on indoor social gatherings.
- Isolation requirements for confirmed cases of COVID-19 and some protective measures in continuing care settings remain.
Given this news, once you have a sense for how your business will reopen, please share your opening hours and other details here so that we can share your news with Calgarians.
Also announced today, the Government of Alberta has extended the application deadline for the third payment of the Small and Medium Enterprise Relaunch Grant to June 30. This program, providing up to $10,000 in additional support for Alberta businesses, cooperatives and non-profit organizations that have experienced a revenue reduction of at least 30 per cent due to COVID-19. Learn more.
As we approach the phased reopening, we encourage you to continue to remain vigilant in your safety protocols with your customers and staff. Vaccination uptake is key to that recovery, which is why we've partnered with Calgary Chamber on our Miss this? Get this. campaign to highlight that the return to the experiences our industry delivers - at restaurants, attractions, hotels, live sports, live music and more - all require us to be vaccinated. If you have yet to do so, please consider signing up for your vaccination here.
For details of the Alberta’s Open for Summer approach, click here.
If you have additional questions, please reach out through industry@tourismcalgary.com.
On behalf of everyone at Tourism Calgary, we hope this news – and a clear plan forward – injects some optimism and energy to the days ahead.
Previous update May 19
This week, we're pleased to announce the launch of our collaborative vaccination campaign "Miss this? Get this!" in conjunction with Calgary Chamber. This campaign is meant to encourage everyone in our tourism industry and local businesses to get vaccinated, so we can get back to what we do best: hosting.
We know that vaccine uptake is key to getting us back to the things we miss - like bustling restaurants, live music, fully-booked hotels and tours and much more. By getting vaccinated and following other public health guidelines, we can reopen our economy, lift restrictions and restore consumer confidence that much sooner.
For Calgary's tourism industry, getting vaccinated is our best shot at emerging from the COVID-19 pandemic and getting back to what we do best - being ultimate hosts to visitors from around the globe. To learn more about this joint vaccination campaign between Tourism Calgary and Calgary Chamber, click here.
If you'd like to join us, please let me know by emailing cassandram@tourismcalgary.com.
To secure a free vaccine appointment for ages 12 and up, click here.
Live music funding amplified in Alberta
The Government of Alberta has launched the Stabilize Live Music Grant program to help rebuild and reopen live experiences once public health guidelines allow. A one-time grant of up to $25,000 is available to registered, for-profit music venues and businesses to support innovative projects that will help Alberta's music industry adapt and relaunch. Eligible venues include clubs, rental halls, theatres and outdoor concert spaces with a maximum capacity of 5,000 patrons. Individual musicians can also apply for grants of up to $1,500 to support them in returning to live performances.
Applications are now open until August 31, 2021. For full program details click here, or to submit your application today, click here.
Innovation celebration: Rapid COVID-19 testing kits now available to local businesses through the Calgary Chamber
This week, our partners at the Calgary Chamber launched the Rapid Testing Program this week in partnership with Alberta Chambers and the Government of Alberta. Through this program, any Alberta business or non-profit organization can access complimentary COVID-19 rapid tests to help with stopping outbreaks before they happen and with keeping customers and staff safe.
Membership with the Calgary Chamber is not required to participate. Any business or non-profit can register to access this rapid testing program now, with tests available at no cost starting as early as next week. For more information and registration details click here.
We tip our White Hats to the Calgary Chamber for collaborating with multiple stakeholders - including Tourism Calgary - to help stop the spread of COVID-19, protect our economy and keep our community safe.
We wish you a safe and healthy May long weekend and thank you for your diligence in adhering to all public health orders in both your personal and professional lives. We need to continue to be patient and diligent in our safety efforts for a bit longer to support the further decline of daily COVID-19 case numbers. We are actively monitoring provincial restriction timelines, and will continue to provide updates as they become available.
Previous update May 12
As we collectively navigate this difficult third wave, we know the path to reopening and recovery is directly tied to vaccinations. To get back to what our industry does best - being ultimate hosts - at our accommodations, restaurants and bars, cultural performances, attractions, tours, live events, concerts, sports and more, we need vaccination uptake.
On behalf of our industry and all of the warm and welcoming Calgarians who make their living from Calgary's $2.5 billion visitor economy, Tourism Calgary, along with partners at The City of Calgary and Calgary Chamber and others, encourage everyone to be vaccinated against COVID-19 so we can get back to doing what we do best.
Over 2 million Albertans have already been vaccinated. That's a great start - let's keep the momentum going! To learn more about how to secure a free vaccine appointment for ages 12 and up, click here.
Have questions about vaccine safety? Learn more here.
Join us! If your organization is interested in joining us to support vaccine uptake, please email cassandram@tourismcalgary.com.
Financial support reminder: Apply for these federal and provincial programs today
If you haven't already, check your business' eligibility and submit your applications for the following supports and funding:
- Canada Emergency Rent Subsidy + Lockdown Support: This federal program provides a direct-to-tenant rent and mortgage subsidy of up to 65 per cent of eligible expenses to qualifying businesses, charities and non-profits. Organizations that have been significantly restricted by a mandatory public health order may qualify for rent support of up to 90 per cent by accessing the additional Lockdown Support. Apply before May 20, 2021. Learn more.
- Canada Emergency Business Account: This interest-free, partially forgivable loan of up to $60,000 through the Government of Canada is available to small businesses and not-for-profits that have experienced diminished revenues due to COVID-19. If the balance of the loan is repaid by Dec. 31, 2021, $20,000 will be forgiven. Your business can apply for support until June 30, 2021. Learn more.
- Small and Medium Enterprise Relaunch Grant: The Government of Alberta opened a third payment through this program, providing up to $10,000 in additional support for Alberta businesses, cooperatives and non-profit organizations that have experienced a revenue reduction of at least 30 per cent due to COVID-19. Applications close May 31, 2021. Learn more.
If you're interested in reviewing all the funding and support avenues currently available to your business, Tourism Calgary continues to consolidate this information on our business continuity resources webpage.
The latest round of restrictions is difficult, particularly as the spring weather gets better. But, we are closer than ever to reopening. Let's remain vigilant and safe over the next few weeks, and get vaccinated to ensure we can stay open and have a good summer season.
Previous update May 4
Just now, Premier Kenney announced additional restrictions to support stopping the exponentially rising cases of COVID-19 and hospitalizations in our city and across the province. In addition to existing public health measures, effective IMMEDIATELY, the following restrictions are mandatory in Calgary for at least three weeks:
- Outdoor gatherings limited to five people;
- Worship services will be limited to 15 people;
- Funeral and wedding services: Maximum 10 people with no receptions.
Effective Friday, May 7 until May 25:
- All schools are moving online, including post-secondary;
Effective 11:59 p.m. Sunday, May 9 for at least three weeks:
- All restaurants and bars must close to all but takeout and delivery;
- Retail, including malls, may remain open but at 10 per cent of fire code capacity. Food courts may remain open for takeout only;
- All personal services including hair and nail salons must close;
Details from the Government of Alberta about these new public health measures can be found here: https://www.alberta.ca/enhanced-public-health-measures.aspx
This is very difficult news for our industry and we recognize the additional challenges these restrictions place on our partners. With over 23,000 active cases in the province and positivity rates over 12 per cent, these measures along with vaccinations will help to curb the spread of the virus so that we can safely reopen and emerge from this cycle.
As we all continue to respond to the changing environment, Tourism Calgary is here for you. We will update partner listings on visitcalgary.com to reflect the new public health measures. However, if your business has shifted operations to offer virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
If you have additional questions, please reach out through industry@tourismcalgary.com or to any of the team directly.
We will stay in close contact with you as we collectively move through the coming weeks.
Previous update April 28
Tourism Calgary supports City Council's city-building decision to approve Calgary's Greater Downtown Plan and $200 million in initial investment
As steward of Calgary's stakeholder-led and endorsed Destination Strategy, Tourism Calgary has a vested interest in the sustainability and growth of our city's downtown. The benefits of a safe, vibrant and sustainable downtown core are vital to Calgary's success as a tourism destination and as a great place to live, work and spend time for Calgarians.
On Monday, City Council made the city-building decision to approve Calgary's Greater Downtown Plan; a 10-year, multi-phased, multi-stakeholder strategy comprised of near-, medium- and long-term actions to support the sustainability and growth of our city's downtown. As part of this decision, $200 million in initial investment was earmarked for actions that will address office vacancy, improve downtown vibrancy and support the development of thriving neighbourhoods. This includes $80 million to fund Phase 1 of the Arts Commons Transformation Project, a critical infrastructure upgrade for Calgary's premier arts and performance venues, as well as $55 million for impactful capital projects to improve public spaces. We know that a thriving downtown means a thriving city.
When done properly, a great downtown contributes to the visitor economy, to jobs, to the attraction of great events, leisure and business travellers, long-term talent, investment and to the city's global brand and reputation. For these reasons - and many more - Tourism Calgary applauds City Council's decision to approve and invest in Calgary's Greater Downtown Plan, and is committed to continue working with The City of Calgary and serving on the plan's working group to support its prosperity for the benefit of Calgarians and future visitors.
To learn more about Calgary's Greater Downtown Plan, click here.
Working Albertans ensured paid, job-protected leave for COVID-19 vaccinations
As of April 21, the Government of Alberta introduced legislation that amended the Employment Standards Code to ensure working Albertans can access up to three hours of paid, job-protected leave to get the COVID-19 vaccine. As Alberta's vaccination program expands, this leave will enable employees to make the necessary time away from work -without fear of penalty, reprisal or loss of pay - to do their part in fighting the pandemic.
Employees and employers are encouraged to work together when scheduling COVID-19 vaccination leaves. For more information about this amended legislation, click here.
Innovation celebration: The City of Calgary announces $73 million in non-emergency response funding for COVID-19 recovery programs
The City of Calgary announced yesterday how they are continuing to take action to support citizens, businesses and its partners and to build our local economy during the pandemic. $73 million in non-emergency response funding was announced to help reduce the impact of the pandemic and to aid Calgary's ongoing response and recovery.
The funding and programming plan is designed to help civic and community partners continue to deliver successful support programs that Calgary's communities value and need. For more details, click here.
We tip our White Hats to our partners at The City of Calgary for their continued efforts to ensure Calgarians, businesses - including those in our industry - have the information, support and financial assistance needed to weather this prolonged and challenging pandemic.
We continue to monitor developments around Alberta's rising case and variant levels and around provincial restriction timelines. We will continue to share new information with you as it becomes available. In the meantime, if there's anything Tourism Calgary can do to support your business, please reach out directly through industry@tourismcalgary.com.
Previous update April 21
Budget 2021 supports Canada's tourism, arts and culture sectors
With the release of the federal budget Monday came positive news about new spending to support Canada's tourism, arts and culture sectors. The budget notes that to-date federal emergency programs have provided an estimated $15.4 billion in support for businesses and workers across our industry. Recognizing the significant impact of COVID-19 on the tourism industry and the need for continued supports, Budget 2021 includes steps forward for restoring and creating jobs, drawing visitors to destinations across Canada and for stimulating local economies. Some proposed budget items that will directly impact our critical tourism industry include:
- Extensions to the Canada Emergency Wage Subsidy, Canada Emergency Rent Subsidy and Lockdown Support until Sept. 25, 2021;
- Introducing the new Canada Recovery Hiring Program to offset a portion of the extra hiring and employment costs associated with reopening businesses;
- Establishing a $500 million Tourism Relief Fund, administered by regional development agencies, to support tourism businesses in adapting to public health measures, recovering from the pandemic and positioning themselves for the future;
- Providing $100 million to Destination Canada for marketing campaigns to ensure Canada is a destination of choice when domestic and international travel returns;
- Investing $300 million over two years into Canadian Heritage to establish a Recovery Fund for arts, culture, heritage and sport sectors.
For more information about these items, and others, that are intended to support the response and recovery of our industry, click here.
Tourism Calgary is grateful that the Government of Canada recognizes the tourism industry has been disproportionately affected by the pandemic, and that it needs continued and meaningful support to recover. We will keep you apprised as more information becomes available about how this funding will be distributed.
Updated My Business Hub on Calgary.ca: a go-to resource for local business services and information
The City of Calgary recently updated its My Business Hub in an effort to better help local businesses with accessing information, resources and services that support continuity. Business owners are encouraged to use the hub as a go-to resource for information about COVID-19 supports, licensing and permitting, taxes and assessments, city services to support business operations and much more.
Access the resources available through the new and improved My Business Hub here.
As COVID-19 case, variant and hospitalization numbers remain high, we thank you for remaining vigilant with all safety precautions. We're encouraged by increased vaccine eligibility announced this week, and by the uptake in inoculations among Albertans. However, we aren't out of the woods yet and need to remain patient and diligent in our safety efforts a bit longer. If you need business continuity support, or resources for maintaining ongoing safety requirements, please click here.
Previous update April 14
As our industry continues to navigate the evolving COVID-19 environment, we're encouraged by the recent extension of supports for our province's hardest hit businesses. We're thankful for warmer weather that will help drive business to our restaurant partners with outdoor patios operating under Step 1 restrictions, including the 77 new patios installed on public lands last week as part of The City of Calgary's temporary patio program for the 2021 season.
Small and Medium Enterprise Relaunch Grant expanded to offer up to $10,000 in additional support for eligible Alberta businesses
Yesterday, the Government of Alberta announced a $350 million extension to the Small and Medium Enterprise Relaunch Grant to further support Alberta businesses hardest hit by the pandemic. This includes a third payment of up to $10,000 for eligible small and medium-sized businesses, cooperatives and non-profits that have seen revenue declines of at least 30 per cent because of public health restrictions.
Now open to hotels, taxis and businesses that began operating within the last year, the payment is calculated based on 15 per cent of the eligible organization's pre-curtailed monthly revenue to a maximum of $10,000. This is in addition to the $20,000 made available in the previous two phases. Funds can be used to:
- Cover the cost of items that help prevent the spread of COVID-19;
- Pay rent, employee wages or replace inventory;
- Help businesses expand their online presence or e-commerce opportunities.
The application portal is anticipated to open next week and to remain open until May 31. We will share more details as they become available, but in the meantime, information about the Small and Medium Enterprise Relaunch Grant can be found here.
Extended patios arrive in Calgary in time for new restrictions and warmer weather
Earlier this year, The City of Calgary extended support to local businesses by announcing it would continue to allow patios on public lands, prioritize applications and waive associated fees. As of Friday, April 9, the patio program officially kicked off for the 2021 season with the installation of the first 77 public land patios.
These temporary patios are marked by protective orange barriers that extend onto city sidewalks, and have become a critical part of restaurant business especially with restrictions to indoor dining associated with Alberta's movement back into Step 1. What's more, The City of Calgary is planning to commission local artists to paint murals on the protective barriers to improve their aesthetic and add vibrancy to patio spaces.
If your business is interested in installing a temporary outdoor café or patio on public lands, applications are now being accepted for the 2021 season. Learn more here.
Conflict resolution during COVID-19: Best practices for frontline workers
Reminding people to follow public health orders can be awkward and stressful. To help frontline workers with conflict resolution during COVID-19, The City of Calgary and the Calgary Chamber have partnered with academic experts to create an online toolkit with operational solutions like offering disposable masks and providing curbside pickup if possible. Through a series of videos, the toolkit also offers best practices for de-escalating situations and guidelines for when frontline workers should call for help.
View the toolkit here, and share with your co-workers, employees or any other frontline workers in your community who could benefit from these resources.
Thank you for your diligence and responsiveness in adjusting to the provincial restrictions that went into effect last week. Whether your business remains open for in-person operations, or has adjusted once again to provide consumers with virtual or contact-free experiences, Tourism Calgary is here for you. We continue to amplify your marketing efforts and to update our digital channels to ensure customers have access to the most accurate information about your business.
Previous update April 4
Just now, Premier Kenney announced further restrictions to support stopping the exponentially rising cases of COVID-19 variants and its impacts on the health system. Effective IMMEDIATELY we are returning to Step 1 with the following restrictions:
- Effective Friday at noon, all restaurants and bars may remain open for takeout and delivery only and must close to in-person indoor dining, however, patios may remain open;
- Effective at midnight tonight:
- Retail, including malls, may remain open but at 15 percent of fire code capacity. Food courts may remain open for takeout only;
- Fitness centres can accept only one-on-one training with a trainer;
- All personal services including hair and nail salons may remain open by appointment;
- Attractions, museums, libraries, amusement parks, camps and galleries must close;
- Hotels and accommodations will remain open to customers with reservations for in-room service only;
- Casinos must close;
- Indoor gatherings are limited to those in the same household;
- Masks remain mandatory in all public indoor spaces and workplaces province-wide;
- Banquet halls, conference centres, concert venues and sport venues must remain closed;
- Funeral and wedding services: Maximum 10 people with no receptions.
Details from the Government of Alberta, and the updated Path to Recovery can be found here: https://www.alberta.ca/enhanced-public-health-measures.aspx
This is difficult news, particularly as we have endured so much over the last 13 months. As we all continue to respond to the changing environment, Tourism Calgary will continue to provide resources to support your efforts through our business continuity resources webpage. We will also update partner listings on visitcalgary.com to reflect the new public health measures. However, if your business shifts operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
If you have additional questions, please reach out through industry@tourismcalgary.com or to any of the team directly.
We will stay in close contact with you as we collectively move through the coming weeks.
Previous update March 31
Today marks the end of the first quarter of 2021and seems like a great point to pause and take stock of the first three months of the year. In this rollercoaster COVID environment that has fundamentally changed many businesses in our industry, we have dedicated our efforts to driving incremental sales to partners, advocating for industry and supporting the innovation and changes of your business.
Two key achievements in Q1 that drove business and sales for Calgary's tourism industry through the restricted winter were the safe start of Curling Canada's event bubble and the activation of downtown Calgary through the inaugural Chinook Blast. While in a fan-free environment, the Curling Bubble is contributing over $13 million to Calgary's economy and our industry. Meanwhile, at a time when Calgarians needed a reason to get out of the house, Chinook Blast safely welcomed 391,903 people to the Core, supporting and driving traffic to 11 BIAs and their businesses.
You - our industry partners - have shared countless examples of innovation and change to address the changing environment. We're proud to support you with meaningful connections and sharing news about your new - and safe - offerings across our digital and social media channels. From an organizational perspective, Tourism Calgary has been evaluating our partnership offerings and and engaging with industry to understand how we can best provide optimal value in this changing environment.
Advocacy on behalf of our industry remains a priority as we work diligently alongside The City of Calgary, Government of Alberta, Government of Canada, Travel Alberta, Destination Canada, Destinations International, TIAC, TIAA and others to articulate and champion the needs of our industry. This included advocating for supports like the Highly Affected Sectors Credit Availability Program, an expanded mandate and funding for Travel Alberta, the extensions of CEWS and CERP and for extensions to The City of Calgary's outdoor patio supports for the 2021 season.
By building on these achievements and responding to new challenges as they arise, Tourism Calgary will continue to support you and our industry as we advance through current and future phases outlined in our COVID-19 recovery strategy.
As we head into the Easter long weekend, we know variant cases are on the rise. In your personal and professional lives, we encourage you to remain vigilant with all safety precautions. We aren't out of the woods yet and need to continue to be patient and diligent in all safety efforts for a bit longer. If you need support with how to talk to customers about safety requirements, or other business continuity support, please click here.
Previous update March 24
With COVID-19 cases, variants and hospitalizations on the rise, the Government of Alberta has delayed entering the third step of its economic relaunch plan.
While we await further provincial relaunch details, we are pleased to share news about new municipal supports that have been approved to assist your business in its response and recovery efforts.
The City of Calgary approves $30 million in direct relief for businesses impacted by COVID-19
On Monday, Calgary City Council approved $30 million in direct relief for businesses to continue responding to the challenges arising from the pandemic. This initiative will include waiving business license-related fees for a period of two years to support 40,000 businesses in Calgary. Under this direction, new and renewed business licenses, new and renewed fire inspections, planning service and Calgary Police Service fees will all be waived.
City Administration will return to Council in May with options for additional business supports and relief measures. These options may include a grant system for small businesses, supports for Calgary businesses that have been hardest hit by the pandemic and supports for all businesses impacted by COVID-19.
To learn more about the supports available to your business through The City of Calgary, click here.
Deadline reminder: Applications for select provincial and municipal support programs close March 31
At the end of this month, applications will close for a few provincial and municipal programs created to support businesses in weathering the impacts of the pandemic. If you haven't already applied and are interested in securing support available to your business through the following programs, we recommend you submit your applications by next Wednesday, March 31.
- Small and Medium Enterprise Relaunch Grant: Two payments totaling up to $20,000 in funding from the Government of Alberta for organizations that experienced a revenue reduction of at least 30 per cent as a result of COVID-19. For more information and application details, click here.
- The City of Calgary's ShopHERE powered by Google program grant: Provides free online Shopify stores to up to 400 local businesses. Successful applicants are paired with a local MBA student who will provide one-on-one support with building and launching the online storefront. Additional benefits include storefront sales training, a $100 ad credit for Facebook and Google, free .CA domain registration and more. To access more information and to apply, click here.
To learn more about these support programs and others available to support your business through current and future response and recovery phases, click here.
While we await news about our province's movement into Step 3 of reopening, we continue to monitor the positive momentum around vaccine distribution in Alberta and we thank you for remaining vigilant in your safety protocols to help keep the curve down.
Previous update March 17
Travel Alberta's Cooperative Investment Program is back for 2021
Starting April 1, Travel Alberta is opening the spring intake for its Cooperative Investment Program, which provides grants to assist tourism operators, destinations and communities with consumer marketing activities and with visitor product and experience development.
Alberta-based organizations classified under the following categories are eligible to apply:
- Private sector tourism businesses (some restrictions may apply);
- Municipalities; and
- Non-profits.
Businesses are required to have an Alberta Tourism Information Service (ATIS) account with Travel Alberta and must have been operating for a minimum of three years. No matching funding by recipients is required to participate this year. The spring intake will run from April 1 to 30, and we invite you to mark your calendars for the fall intake running from Sept. 1 to 30. For more information including application details, click here.
Innovation celebration: Azuridge Estate Hotel takes a local and tech-focused approach to health and safety protocols
While we're eager for things to normalize for our industry, our valued partners at Azuridge Estate Hotel recently told us about some beneficial health, safety and cleaning protocols they've implemented over the past year that are here to stay. After working with a number of local suppliers, the property has found efficient, tech-forward and cost-effective cleaning solutions that help create an enhanced level of comfort for guests, meeting groups and staff alike.
Some of the new found technologies and local suppliers that have provided Azuridge the most benefit in maintaining stringent health and safety protocols include:
- DermSafe - A pharmaceutical-grade, lotion-based sanitizer that forms a protective layer of polymers on the hand to limit the spread of germs for up to four hours. While Azuridge staff and guests handwash frequently, this product provides significant peace-of-mind between washes.
- Efficient Inc. - Local providers offering cost-effective UV-C LED lighting solutions that use short-wavelength ultraviolet radiation to safely and effectively disinfect without the use of harsh chemicals. Installed throughout the Azuridge Estate, this lighting ensures all public spaces are instantly sanitized before and after use.
- Environmental Air Cleaning - A local supplier that outfitted Azuridge's smaller rooms with portable air purifiers and retrofitted a very cost-effective product into the existing H-VAC system to purify air and kill bacteria in larger spaces.
Join us in tipping our White Hats to our partners at Azuridge for embracing new cleaning technologies to ensure the health and safety of their guests and staff. Moreover, we thank the property for sharing these helpful insights with our team so we could share them with all of you! To learn more about Azuridge Estate Hotel and its offerings, click here.
We continue to monitor developments related to our province's move into Step 3 of the Government of Alberta's phased reopening plan. As always, we will keep you updated as information becomes available. In the meantime, if there's anything more our team can do to support you during this time, please reach out to industry@tourismcalgary.com.
Previous update March 10
This week we mark the anniversary of Calgary's first confirmed case of COVID-19. While it has not been an easy year with the pandemic disproportionately affecting our critical tourism industry, this milestone is the perfect opportunity to reflect on the countless ways our community and industry have come together for support, collaboration and innovation and adaptation to the evolving situation in an effort to continue delivering safe and memorable experiences.
With recent announcements that the Government of Alberta is aspiring to have all adults who want the vaccine to receive their first shot by the end of June 2021, the light at the end of the tunnel feels closer than ever and that in itself is reason to celebrate.
While we monitor vaccine and reopening progress, we continue to drive business for our industry in safe ways during these challenging conditions. Most recently, we celebrated the addition of the LGT World Women's Curling Championship to Curling Canada's event bubble here in Calgary. This means that seven prestigious curling events will now be hosted at WinSport in a no-fans safe environment through to May 2021. Extending the length of this safe event bubble will grow its economic impact to an estimated $13 million. The addition of this event extends the important global broadcast exposure that will drive tourism to Calgary when the time is right.
Revisiting Tourism report: Canada's visitor economy one year into the global pandemic
On Monday, Destination Canada published its latest research report titled Revisiting Tourism: Canada's visitor economy one year into the global pandemic. The findings show unprecedented losses for the Canadian visitor economy in 2020, combined with insights into the critical role Canadians can play in bolstering the tourism economy, creating jobs and supporting local businesses. Some highlights include:
- Despite initial signs of recovery, tourism businesses continue to face significant financial stress and tourism unemployment rates remain the highest of any national sector. While significant, business and job losses were minimized by government initiatives and support programs;
- If Canadians shift two-thirds of their planned spend on international leisure travel to domestic tourism, it would help make up for the estimated $19.4 billion shortfall in 2020 international visitor revenues and would help sustain 150,000 jobs;
- Canada's visitor economy is forecasted to recover to 2019 tourism levels starting in 2025, but an increase in domestic travel could accelerate recovery by one year.
For more information, view Destination Canada's press release, or access the full report.
Tourism Calgary in the news
Over the past week, Tourism Calgary garnered local media attention through features including:
- CityNews and 660 News - Prompted by aspirations from the provincial government to administer at least one dose of a COVID-19 vaccine to all adults by June 2021, Cindy Ady, Tourism Calgary CEO, highlights how wide-spread vaccination gives hope for the relaunch and recovery of Calgary's critical tourism industry.
- Global News Calgary - Marking the kick-off of the Tim Horton's Brier as part of Curling Canada's event bubble at WinSport, Carson Ackroyd, SVP Sales at Tourism Calgary, outlines the significant opportunity and more than $13 million in economic impact associated with hosting these safe events in Calgary.
Through all the challenges our industry has faced over the past year in responding to the pandemic, you - our valued partners and stakeholders - have remained a consistent and significant bright light for Calgarians in your resiliency, innovation and collaboration as you've continued to support and serve our community and each other.
Whether your business is open for in-person service or continues to find innovative ways to provide customers with virtual experiences, Tourism Calgary is here for you. We continue to update our online platforms to provide Calgarians with the most accurate information about your business, but if there's anything more our team can do to support you, please reach out to industry@tourismcalgary.com.
Previous update March 8
Minister Shandro has just announced that Alberta will complete Step 2 of the province’s reopening plan as daily case counts and positivity rates have decreased.
Effective immediately:
- There will be easement for retail with the expansion of capacity from 15 percent to 25 percent of fire code occupancy;
- Youth athletic programs will be expanded with physical distancing;
- Restrictions will be eased to allow for child, youth and adult performances (dancing, singing, performance arts) to maximum of 10 people with no spectators and physical distancing;
- Easing of regulations for film projects, with proper approvals;
- Banquet halls, conference centres and hotels may open for activities included in steps one and two, including hosting virtual meetings/conferences/events, permitted performance activities, wedding ceremonies up to 10 individuals, and funeral services up to a maximum of 20 individuals. Please note that wedding and funeral receptions and trade shows are still not permitted.
Step 3 will not be considered until March 22 at the earliest. We will keep you posted as soon as more information about easements in these areas becomes available.
To learn more, visit https://www.alberta.ca/enhanced-public-health-measures.aspx#PathForward.
This is positive news and it’s a testament to Albertans' hard work over the last several months to slow the spread of the pandemic and its variants. The virus is still with us, so to continue this positive momentum, please remain vigilant with safety measures and communicating safety protocols to keep employees and customers safe.
Previous update March 3
As we near the one-year anniversary of COVID-19 in our city and province, we're happy to be starting March with some positivity and optimism for our industry. At the forefront, Alberta's tourism industry was identified as a key piece of our province's economic recovery plan, with Budget 2021 committing $66 million over the next three years to double provincial tourism revenues by 2030.
In response to the additional funding and an expanded mandate, Travel Alberta stated, "As the agency responsible for destination management on behalf of the Government of Alberta, we look forward to continuing our work with tourism stakeholders in all areas of the province to forge the smart recovery of Alberta’s visitor economy and support future growth that will benefit Albertans, businesses and communities for decades to come.”
Tourism Calgary is grateful that the Government of Alberta recognizes the tourism industry has been disproportionately affected by the pandemic and that it needs meaningful support to recover. We look forward to continuing our work with Travel Alberta and the province to support strategies and actions that will help our industry and its businesses and jobs recover and grow.
Earlier this week we also learned that Alberta has advanced to Step 2 of the province's four-step framework to ease restrictions. This means adult low-intensity group and individual indoor fitness activities can resume with three-metre distancing and that libraries may reopen at 15 per cent capacity. While it isn't the full scope of what we were hoping to see included in this step, it is another move in the right direction.
If your business has reopened or amended hours and offerings under Step 2 guidelines - or plans to reopen soon - please let us know here so we can share your news with Calgarians.
City of Calgary announces extended supports for patios in 2021
Good news is on tap for bars, restaurants and cafes: The City of Calgary is extending support to local businesses by continuing to allow patios on public land, prioritizing patio applications and by waiving development permit and temporary permission fees for the upcoming season. What's more, this year's program begins sooner to give local business owners ample time to prepare.
Applications for outdoor cafes and patios are now being accepted for the 2021 season. For more information and application details, click here. Businesses that received approval last year can leverage previous applications to simplify the process and benefit from quicker approvals in 2021.
Previous update Feb. 24
Curling Canada's Season of Champions and Grand Slam of Curling event bubble is off to a great - and safe - start here in Calgary! The 2021 Scotties Tournament of Hearts is well underway, with broadcast coverage inspiring future travel to Calgary and showcasing how at least five more prestigious curling events will be hosted in the same no-fans, bubble environment at WinSport.
For Tourism Calgary, attracting and hosting Curling Canada's event bubble is an important step in supporting our city’s critical tourism industry. Cumulatively, the events are estimated to inject more than $11 million into the local economy, and will generate significant awareness for Calgary through extensive broadcast to millions of curling fans across Canada on TSN and Sportsnet. To learn more about what hosting these events means for Calgary, view the kick-off press release we distributed last Friday.
Enhanced COVID-19 Business Benefit: Additional support for Alberta small business
Announced by the Government of Alberta on Feb. 17, the new Enhanced COVID-19 Business Benefit will soon offer additional support for small and medium-sized businesses that have been most affected by the pandemic and ongoing health restrictions. Alberta businesses, cooperatives and non-profit organizations with fewer than 500 employees that can demonstrate a revenue reduction of 60 per cent or more will be eligible to receive 15 per cent of their monthly revenue, up to a maximum of $10,000. Payments under the Enhanced COVID-19 Business Benefit will be available in April 2021 following the conclusion of the Small and Medium Enterprise Relaunch Grant program.
If your business is eligible for the Small and Medium Enterprise Relaunch Grant and has yet to access up to $20,000 in available funding, you can still apply until March 31. For more information including application details, click here.
TIAC's 2021 Tourism Recovery Plan outlines defined measures for ensuring industry survival and competitiveness through COVID-19
Last week, the Tourism Industry Association of Canada (TIAC) released its 2021 Tourism Recovery Plan. Developed by a committee of tourism leaders from across Canada, representing all sectors of the tourism economy, the plan outlines recommendations for government that are themed around supporting business solvency, championing safety and keeping Canada globally competitive.
Since launch, TIAC has been engaging Members of Parliament across all parties to garner support for the defined measures outlined in the recovery plan. We invite you to join these advocacy efforts by sending a letter to your MP today. The process takes less than one minute and can be completed here.
Previous update Feb. 17
After significant preparation alongside health authorities and our event partner, Curling Canada's Season of Champions and Grand Slam of Curling event bubble is set to kick-off in Calgary starting this Friday, Feb. 19. Sport hub hosting opportunities like this are critical to supporting Calgary's tourism industry. As such, we're excited to host a safe bubble experience for the world's best curlers while growing Calgary's reputation as the ultimate host city and Canada's winter sport capital. Learn more about these events and what they mean for Calgary below.
Curling Canada's Season of Champions and Grand Slam of Curling bubble slides into Calgary
Starting this Friday, Feb. 19 and running through the end of April, Calgary will be on the national and international stage as the host city of Curling Canada's Season of Champions and Grand Slam of Curling event bubble. Six prestigious events, including the 2021 Scotties Tournament of Hearts and the Tim Hortons Brier, will be safely hosted at WinSport in a no-fans, bubble environment in adherence with stringent health and safety protocols developed in partnership with authorities at both the federal and provincial levels.
For Calgary, hosting Curling Canada's event bubble is an important step in supporting our critical tourism industry. Cumulatively, the events are estimated to generate an economic boost of more than $11 million, and through extensive broadcast on TSN and Sportsnet, they present the unique opportunity to showcase Calgary to millions of curling fans across Canada. This coverage will elevate our reputation as the ultimate host city and as Canada's winter sport capital, while keeping Calgary top-of-mind for future travel when it's safe to do so.
To learn more about these events, including how you can tune into the action, check out our viewing guide written by Cheryl Bernard, Olympic curling silver medalist, TSN Broadcast Curling Analyst and President & CEO of Canada's Sports Hall of Fame.
Conflict resolution during COVID-19: Best practices for frontline workers
Reminding people to follow public health orders can be awkward and stressful. That's why The City of Calgary and the Calgary Chamber have partnered with academic experts to create an online toolkit to help frontline workers manage conflict resolution during COVID-19. The toolkit includes operational solutions like offering disposable masks and providing curbside pickup if possible, as well as downloadable signage and markers to place on the floor for physical distancing directions. Through a series of videos, the toolkit also offers tools for de-escalating situations and guidelines for when frontline workers should call for help.
View the toolkit here, and share with your co-workers, employees or any other frontline workers in your community who could benefit from these resources.
Previous update Feb. 10
While the polar vortex may be keeping us bundled inside today, we're looking ahead to warmer days and to celebrating the inaugural Chinook Blast alongside our fellow organizing partners.
In other positive news, our restaurant, café, bar and pub partners are starting to reopen for in-person service this week following Monday's launch of Step 1 of the Government of Alberta's four-step framework to ease restrictions. There continues to be some confusion about hotel pools and fitness centres, but please know that we, with the Calgary Hotel Association, have escalated that issue and are working on gaining absolute clarification.
While there's a long way to go in supporting the full reopening and recovery of our industry, this first step is an important one on a clear path that supports the continued flattening of the COVID-19 curve and the health and safety of our community.
If your business has reopened or amended hours and offerings under Step 1 guidelines - or plans to reopen soon - please let us know here so that we can share your news with Calgarians.
New businesses and unregistered sole proprietors now eligible for Alberta's Small and Medium Enterprise Relaunch Grant
As of Feb. 4, new businesses that began operating between March and October 2020, as well as unregistered sole proprietors, can now apply for funding through the Government of Alberta's Small and Medium Enterprise Relaunch Grant. Businesses that have experienced revenue losses of at least 30 per cent can use this funding to offset costs related to the COVID-19 pandemic. Application intake will be open until March 31, 2021, unless otherwise communicated. For full details and to apply, click here.
Heading into the Family Day long weekend, Lunar New Year and Valentine's Day, we hope you're able to enjoy time with your loved ones. If you're looking for something to do, remember that Chinook Blast kicks-off Saturday, Feb. 13 at 3 p.m.
We're also excited that next week will mark the kick-off of Curling Canada's Season of Champions events; hosted in a no-fans, bubble environment at WinSport. While we can't host the world right now, safely hosting this event bubble is a great step toward rebuilding our tourism industry and growing Calgary's reputation as Canada's winter sport capital. We'll share more details next week about how you can tune into the action, and join us in cheering on Calgary as the ultimate host city.
Previous update Feb. 3
The announcements shared last Friday, Jan. 29 brought both positive news and new layers of complexity for our industry.
We have the positive news that Alberta is likely to proceed with step one re-openings this coming Monday, Feb. 8, although there are some outstanding details to be clarified, including about pools and in-person meetings. As soon as we have clear information about these important pieces, we will share them with you.
Meanwhile, the Federal government’s announcement of mandatory hotel quarantines for travellers entering Canada, and the temporary suspension of flights to sun destinations, has caused some stress for others in our industry. We continue to work with the Calgary Hotel Association, YYC Calgary International Airport and others to ensure we all understand the details and requirements of this program, in order to support our partners and travellers through this time.
While we all continue to navigate the ups-and-downs of the pandemic, this new month brings renewed opportunities to drive business and showcase the best of our community. Stay tuned in the coming weeks as we share more details about the upcoming outdoor Chinook Blast and as we welcome Canada’s best curlers for the 2021 Curling Canada Bubble.
Please continue to reach out to us and to each other with questions, for support and to celebrate wins along the way.
The Stabilize Program: Provincial funding for performing arts, sports and rodeo organizations
Last Thursday, Jan. 28, the Government of Alberta announced a new $17 million investment to provide one-time funding support for our province's performing arts, sports, rodeo and venue-based organizations. Tourism Calgary applauds the provincial government for supporting and recognizing these important sectors of Calgary's critical tourism industry.
Through The Stabilize Program, eligible organizations can apply for a one-time grant of up to 25 per cent of eligible expenses based on 2018 and 2019 financials. This funding can be used for operational expenses such as utilities, rent, insurance and programming. Applications will remain open until midnight on Feb. 18, 2021. For more information and full application details, click here.
Highly Affected Sectors Credit Availability Program applications now open
As of Monday, Feb. 1, applications for the Highly Affected Sectors Credit Availability Program (HASCAP) are now open to businesses in the tourism and hospitality industry that have been deeply impacted by COVID-19. Through this program, BDC will provide 100 per cent guaranteed, low-interest loans of up to $1 million to help qualifying businesses finance day-to-day business operating costs. To find out whether the HASCAP Guarantee is a good choice for your business and learn how to apply for the loan, you must contact your primary financial institution.
For more information, including a reference sheet to guide your conversations with your financial institution, click here.
The Culture + Entertainment District: Designed to expedite Calgary's recovery
Tourism Calgary is proud to collaborate with our partners at Calgary Municipal Land Corporation on a new quarterly blog series that highlights how the evolving Culture + Entertainment District is supporting our city's development for the benefit of Calgarians and future visitors.
In this first edition of the blog, we explore how the Culture + Entertainment District that's beginning to take shape stands out as a competitive advantage that will expedite the recovery of Calgary's critical tourism industry in tangible and exciting ways. To read the full blog, click here.
We are actively monitoring developments related to our province's move into step one of the Government of Alberta's phased reopening plan. As always, we will keep you updated as information becomes available.
Previous update Jan. 29, 2021 - 4:00 p.m.
For the second time today we have news about our industry – and this time I’m happy to report a more positive update.
Premier Kenney has just announced a gradual approach to easing restrictions in Alberta, based on hospitalization numbers and benchmarks. The Premier was clear that if hospitalization and infection numbers grow, the restrictions will once again strengthen.
The first step will be to reopen restaurants, cafes and pubs with limited capacity, distancing and household cohort groupings effective Monday, Feb. 8.
Also announced was that pools and fitness centres and children’s indoor and outdoor sports may reopen with limited capacity, masking, distancing and other measures effective Monday, Feb. 8, and beginning that same day in-person meetings can once again take place with regulations.
Personal services remain open by appointment. Outdoor gatherings continue to remain at 10 people, maximum.
Convention facilities and other easing of restrictions will be considered in stage two. Museums, art galleries, theatres, libraries, casinos and small indoor gathers will be considered in step three. All other easing of restrictions including weddings, trade shows, funerals, etc. will be considered in step four.
Given this news, once you have a sense for how your business will reopen, please share your opening hours and other details here so that we can share your news with Calgarians.
As numbers COVID infection remain high, we encourage you to communicate your health and safety efforts with your customers and to remain vigilant in your safety protocols with your customers and staff.
For details of the phased approach, visit: https://www.alberta.ca/enhanced-public-health-measures.aspx
If you have additional questions, please reach out through industry@tourismcalgary.com.
On behalf of everyone at Tourism Calgary, we hope this news – and a clear plan forward – injects some optimism and energy to your weekend and the days ahead.
Previous update Jan. 29, 2021 - 12:15 p.m.
Tourism Calgary and the Calgary Hotel Association (CHA) are working in close collaboration with YYC Calgary International Airport and other partners to understand the nuances and impacts of this morning’s announcement of changes to testing and isolation requirements when entering Canada. The changes announced by the Prime Minister impact our industry here in Calgary and across the country. While many details remain unknown, here’s what we can confirm:
First, all travellers returning to or arriving in Canada must participate in COVID-19 testing at their own expense. ALL travellers are required to quarantine in a designated hotel for three days, until results of a first negative test are confirmed. Following this initial isolation in a hotel, the remainder of the traveller’s quarantine requirement can be served in their home. This hotel stay will be at the traveller’s expense.
Second, all Canadian airline carriers will suspend service to sun destinations (the Caribbean and Mexico) beginning Sunday, Jan. 31 to April 30.
Lastly, only Calgary, Toronto, Montreal and Vancouver airports will be accepting inbound international flights.
Our partners at YYC Calgary International Airport are working to understand and comply with the new regulations.
Today’s news affects many in our industry. Tourism Calgary and the CHA are working together to understand and share with you the details and nuances, as we know them. You have our commitment that we will keep affected sectors updated as information becomes available and details more clear.
In the meantime, please keep in touch. If you have specific questions about this news, please let me know or Sol Zia, Executive Director of the CHA. Sol and I will work together to ensure we find the answers to your questions.
Finally, this week mental health has been top of mind, thanks in large part to Bell Let’s Talk Day. If you're experiencing overwhelming feelings of stress and anxiety, confidential mental health supports are available through the Mental Health Help Line at 1-877-303-2642 and the Addiction Help Line at 1-866-332-2322. Please reach out, and know that you are not alone.
Previous update - Jan. 27, 2021
As we close out January and much of our industry remains significantly constrained as we collectively lower the curve and work to keep virus variant infections low, we’re introducing a new section to our newsletter. With all the remarkable work you’ve done to adapt, change and pivot over the last year, we want to acknowledge your efforts and showcase your strong and inspiring Calgary spirit. Check out the new section celebrating innovation and share your updates with us so we can celebrate you!
Newly launched: Highly Affected Sectors Credit Availability Program
Yesterday, the Federal Government announced the launch of the Highly Affected Sectors Credit Availability Program (HASCAP). As first outlined in the 2020 Fall Economic Statement, HASCAP will provide financial support to businesses that have been hardest hit by the pandemic including those in the tourism and hospitality industry and those that rely on in-person service.
Through HASCAP, the Business Development Bank of Canada will work with participating Canadian financial institutions to offer 100 per cent government-guaranteed, low-interest loans of up to $1 million. Hard-hit businesses, like a chain of hotels or restaurants with multiple locations under one related entity, could be eligible for up to $6.25 million. HASCAP can be used for day-to-day operating costs during the COVID-19 crisis and for investments into longer-term prosperity.
To be eligible for HASCAP, businesses need to:
- Show a year-over-year revenue decline of at least 50 per cent in three months, within the eight months prior to their application; and
- Show financial institutions their previous applications for either the Canada Emergency Wage Subsidy or the Canada Emergency Rent Subsidy.
Eligible businesses can start applying as early as Feb. 1 at their principal financial institutions, with the application process remaining open until June 30, 2021. As many applications to the program are expected, we encourage you to apply early. More information is available here.
Free online stores available for up to 400 more businesses through The City of Calgary's ShopHERE powered by Google program
Looking to grow your business' online presence? That's the spirit! The City of Calgary is expanding its ShopHERE powered by Google program to provide FREE online stores to up to 400 more businesses. Between Feb. 1 and March 31 successful applicants will be paired with local MBA students who will provide one-on-one support with building and launching a Shopify store. Additional benefits include online storefront sales training, a $100 ad credit for Facebook and Google, free .CA domain registration and more.
Tourism Calgary partners that meet the following criteria are encouraged to apply:
- Fewer than 10 employees or fewer than 25 employees if the business is a cafe, restaurant or bar; and
- Registered business in Alberta.
To apply for the ShopHERE powered by Google program today, click here.
Changes to Alberta's COVID-19 Border Testing Pilot Program at YYC Calgary International Airport and Coutts Border Crossing
As of Monday, Jan. 25, travellers participating in Alberta's COVID-19 Border Testing Pilot Program upon arrival at YYC Calgary International Airport or at Coutts Land Border Crossing must now remain in quarantine until receiving a negative result from their second test on day seven or eight (counting arrival day as day one). Travellers currently in the program must immediately return to quarantine if they haven't taken their second test and received the negative result yet. Additionally, participants cannot return to workplaces outside of their home, childcare, out-of-school care, schools or post-secondary institutions for 14 days. Travellers returning from the United Kingdom or South Africa are not eligible to participate in the pilot program.
For more information about the Border Testing Pilot program, click here. If you have any questions about the program please contact borderpilot@gov.ab.ca.
Previous update - Jan. 20, 2021
While we're encouraged by the small step toward reopening and recovery announced last week, the majority of our industry remains deeply impacted by restrictions. That's why Tourism Calgary is working with partners to ensure we're doing all we can to drive business safely and appropriately, and to strategically prepare for reopening and recovery.
Health and safety measures for personal wellness services
This week, personal wellness services, including spas, hair and nail salons and tattoo services, quickly shifted gears to reopen in accordance with provincial health and safety measures. Services are being provided by appointment only, and these appointments are limited to one-on-one services.
If the changes to restrictions that took effect Jan. 18 enabled your business to reopen for personal wellness services by appointment, please let us know here so that we can share your news with Calgarians.
New businesses eligible for Alberta Small and Medium Enterprise Relaunch Grant starting Feb. 4
The Government of Alberta has committed up to $500 million in funding through the Small and Medium Enterprise Relaunch Grant to support Alberta businesses, cooperatives and non-profit organizations in offsetting costs associated with the COVID-19 pandemic. Starting Feb. 4, 2021, new businesses that began operations between March 1 and Oct. 31, 2020 - and that meet the updated 30 per cent revenue reduction threshold -can apply for the grant.
Businesses can apply for a maximum of $20,000 in funding through the online application portal. Eligibility criteria and step-by-step instructions on how to complete an application can also be accessed here. If you have any questions about the grant, please connect with the program support staff via SMErelaunch.program@gov.ab.ca.
We are actively monitoring developments around Alberta's phased immunization program and around provincial restriction timelines. As more information becomes available, we will continue to update you about their impact on our critical tourism industry.
Previous update - Jan. 14, 2021
Minister Shandro has just announced that a limited number of restrictions will be eased as of Jan. 18 to support the reopening of business. All other restrictions remain in effect to continue to curb the spread of COVID-19.
As of Jan. 18, with masking and appropriate distancing:
- Outdoor gatherings of up to 10 people will be allowed, however indoor gatherings remain prohibited;
- Personal wellness services including hair salons, barbershops, manicure and pedicure services and tattoo and piercing services will be able to open by appointment only; and
- Funerals will be permitted to host up to 20 people.
The following restrictions remain in effect:
- All restaurants and bars may remain open for takeout and delivery only and must stay closed to in-person dining;
- Retail, including malls, may remain open but at 15 percent of fire code capacity. Food courts may remain open for takeout only;
- Fitness centres, pools and spas must remain closed;
- Attractions, museums, libraries, amusement parks, camps and galleries must remain closed;
- Hotels and accommodations will remain open to customers with reservations;
- Casinos must remain closed;
- Working from home continues to be required for all non-essential businesses;
- Indoor and outdoor gatherings are limited to those in the same household;
- Faith services remain limited to 15 per cent of capacity; and
- Banquet halls, conference centres, concert venues and sport venues must remain closed.
It is unclear when the next update on easing of restrictions will take place. Details from the Government of Alberta can be found here: https://www.alberta.ca/enhanced-public-health-measures.aspx
If your business shifts operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
If you have additional questions, please reach out through industry@tourismcalgary.com or to any of the team directly.
Finally, if you're experiencing overwhelming feelings of stress and anxiety, confidential mental health supports are available through the Mental Health Help Line at 1-877-303-2642 and the Addiction Help Line at 1-866-332-2322. Please reach out.
We will keep you updated as we learn more in the coming days and weeks.
Previous update - Jan. 7, 2021
Premier Kenney has just announced that most restrictions to support slowing the spread of COVID-19 have been extended. With the exception of K-12 school returning to in-person learning effective Jan. 11, the following restrictions remain mandatory in Alberta:
All restaurants and bars may remain open for takeout and delivery only and must stay closed to in-person dining;
- Retail, including malls, may remain open but at 15 percent of fire code capacity. Food courts may remain open for takeout only;
- Fitness centres, pools and spas must remain closed;
- All personal services including hair and nail salons must remain closed;
- Attractions, museums, libraries, amusement parks, camps and galleries must remain closed;
- Hotels and accommodations will remain open to customers with reservations;
- Casinos must remain closed;
- Working from home continues to be required for all non-essential businesses;
- Indoor and outdoor gatherings are limited to those in the same household;
- Faith services remain limited to 15 per cent of capacity;
- Banquet halls, conference centres, concert venues and sport venues must remain closed; and
- Funeral and wedding services remain capped at a maximum 10 people with no receptions.
The Premier has indicated that businesses, organizations and service providers will be given at least one week’s notice prior to changes to the current public health measures. Details from the Government of Alberta can be found here: https://www.alberta.ca/enhanced-public-health-measures.aspx
If your business has shifted operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
If you have additional questions, please reach out through industry@tourismcalgary.com or to any of the team directly.
Finally, if you're experiencing overwhelming feelings of stress and anxiety, confidential mental health supports are available through the Mental Health Help Line at 1-877-303-2642 and the Addiction Help Line at 1-866-332-2322. Please reach out.
We will stay in close contact with you as we collectively move through the coming weeks.
Previous update - Jan. 6, 2021
Happy 2021! We hope you found joy and rest this holiday season and that you will join us in greeting this new year with enthusiasm and optimism. As members of a global industry, a great province and city and as active members of our local community, we have so much to look forward to this year.
At Tourism Calgary, our unapologetic enthusiasm stems from advancements in the distribution of COVID-19 vaccinations; event bubbles coming to Calgary including the upcoming 2021 Curling Canada championship events; our local engagement and marketing efforts and the passion, perseverance and unending energy of our industry partners.
Collectively, we will take all the lessons, successes and challenges from 2020 and continue to navigate the evolving situation. As we do, we couldn't be more grateful to be working with you to support the reopening and recovery of our critical industry.
Small and Medium Enterprise Relaunch Grant - second payment application now open
The Government of Alberta has committed up to $500 million in funding through the Small and Medium Enterprise Relaunch Grant to support Alberta businesses, cooperatives and non-profit organizations that experienced a revenue reduction of at least 30 per cent as a result of the COVID-19 pandemic. A second payment - valued at three times the amount of the approved first payment up to a maximum of $15,000 - is now available through the program. Businesses can apply for funding through the online application portal. Eligibility criteria and step-by-step instructions on how to complete an application can also be accessed here.
If you have any questions about the Small and Medium Enterprise Relaunch Grant, please connect with the program support staff via SMErelaunch.program@gov.ab.ca.
Pre-departure COVID-19 testing with negative result required for all travellers coming to Canada after Jan. 7
In an unexpected move, the Government of Canada announced that starting this Thursday, Jan. 7 at 12:01 a.m. EST, all air passengers five years of age or older will be required to test negative for COVID-19 a maximum of 72 hours before travelling to Canada from another country. These new measures are intended to provide another layer of protection for Canadians as the Government of Canada continues to assess public health risks and work to limit the spread of COVID-19 and new variants of the virus. For more information, click here.
Tourism industry needs immediate rollout of HASCAP
As part of the Coalition of Hardest Hit Businesses, Tourism Calgary supports the critical need for an immediate rollout of the new Highly Affected Sectors Credit Availability Program (HASCAP), as promised in the Fall Economic Statement. A recent survey by the Coalition found that without access to additional government support, more than 70 per cent of respondents would be unable to make it to the summer season. To highlight the urgent need for additional support and encourage action, the Coalition is calling on government to implement HASCAP immediately and ensure it is ready to receive applications in early January.
We invite you to help amplify this message by sending a letter to your MP today. The process takes less than one minute and can be completed here.
As we embrace the new year and continue adhering to current health and safety guidelines over the next few weeks, please use our online form to let us know about any shifts to your business hours or operations. This will ensure we are accurately sharing your news and offerings with Calgarians.
Previous update - Dec. 16, 2020
There's no doubt about it - 2020 has been quite the year. Yet through it all, you - our valued partners - have remained a consistent and significant bright light for Calgarians. Together, we've shown the strength of our innovative, collaborative industry, and this continues to ring true as we deck the halls a little differently this year. That's the holiday spirit!
The entire team at Tourism Calgary team wishes you a safe and happy holiday, and the very best wishes for the new year.
Inspired by this week's news that Alberta will soon receive more than 25,000 doses of the Pfizer vaccine and start immunizing priority healthcare workers, we're grateful to be working alongside you to support the recovery of our critical industry and as we collectively continue to build a vibrant city for Calgarians and future visitors to our great destination.
Share your operational or business hour updates to ensure accurate promotion through Tourism Calgary's channels
Thank you for your diligence in adjusting to the provincial restrictions that went into effect this past Sunday, Dec. 13. Whether your business remains open for in-person operations, or has adjusted once again to provide customers with virtual or contact-free offerings, Tourism Calgary is here for you. We are committed to amplifying your marketing efforts, and continue to update our digital channels to ensure consumers have access to the most accurate and timely information about your business. If you have recently shifted your business hours or operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
Previous update - Dec. 10, 2020
Announced yesterday alongside further restrictions to support the bending of the COVID-19 curve, Premier Kenney and Minister Schweitzer announced additional financial supports for Alberta businesses through the Small and Medium Enterprise Relaunch Grant.
Starting early the week of Dec. 14, up to $20,000 in funding will be available to Alberta businesses, cooperatives and non-profit organizations that were ordered to close or curtail operations, and that have experienced a revenue reduction of at least 30% as a result of the COVID-19 pandemic. This lowers the threshold from the existing 40% revenue loss requirement, and the new 30% threshold will be available to impacted businesses retroactive to March 2020.
Businesses that meet the program's eligibility criteria will be able to apply for 15% of their pre-COVID-19 monthly revenue up to:
- A maximum of $5,000 in funding for their first payment, and
- A maximum of $15,000 for their second payment.
Applications for the first payment are currently open and can be accessed through the online application portal. Step-by-step instructions on how to complete an application can also be accessed here.
Application intake for the second payment is not currently available, but will open soon. More information, including updated eligibility criteria and how to apply for the second payment will be outlined via the following webpage when finalized: https://www.alberta.ca/sme-relaunch-grant.aspx
If you have questions about the Small and Medium Enterprise Relaunch Grant, please connect with the program support staff via SMErelaunch.program@gov.ab.ca.
We know that the newly announced health and safety measures have added to both personal and professional stress. As we continue to navigate through this evolving situation, please know that the team at Tourism Calgary is here for you, and we continue to update our online platforms to support your business through this time. If your business shifts operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
Previous update - Dec. 9, 2020
Premier Kenney announced further restrictions to support bending the COVID-19 curve. Effective immediately there is a province-wide ban on all outdoor and indoor social gatherings. Effective 12:01 a.m. Sunday, Dec. 13 until at least four weeks from now, the following restrictions will be mandatory in Calgary:
- All restaurants and bars may remain open for takeout and delivery only and must close to in-person dining;
- Retail, including malls, may remain open but at 15 percent of fire code capacity. Food courts may remain open for takeout only;
- Fitness centres, pools and spas must close;
- All personal services including hair and nail salons must close;
- Attractions, museums, libraries, amusement parks, camps and galleries must close;
- Hotels and accommodations will remain open to customers with reservations for in-room service only;
- Casinos must close;
- Working from home will be required for all offices;
- Indoor and outdoor gatherings are limited to those in the same household;
- Faith services will be limited to 15% of capacity; and
- Masks are mandatory in all public indoor spaces and workplaces province-wide effective immediately.
These new measures are in addition to previous restrictions announced Nov. 24:
- Banquet halls, conference centres, concert venues and sport venues must remain closed;
- Funeral and wedding services: Maximum 10 people with no receptions.
Details from the Government of Alberta can be found here: https://www.alberta.ca/enhanced-public-health-measures.aspx
This is difficult news, particularly as we close in on the holiday season when our industry is typically very busy. As we all continue to respond to the changing environment, Tourism Calgary will continue to provide resources to support your efforts through our business continuity resources webpage. We will also update partner listings on visitcalgary.com to reflect the new public health measures. However, if your business shifts operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
If you have additional questions, please reach out through industry@tourismcalgary.com or to any of the team directly.
We will stay in close contact with you as we collectively move through the coming weeks.
Previous update - Dec. 2, 2020
After many months of working alongside our valued partners to bring sport events to Calgary in bubble formats, we are pleased to be sharing news about Curling Canada's Season of Champions event bubble coming to Calgary in early 2021. This announcement marks a positive step toward the safe return of world-class sporting events to Calgary, as well as an important opportunity to drive economic impact for you - our valued partners - during a needs period.
Curling Canada selects Calgary as hub city for Season of Champions event bubble
Announced late yesterday, a condensed series of Curling Canada Season of Champions events have been scheduled to take place in Calgary at the Markin MacPhail Centre at WinSport's Canada Olympic Park in early 2021 in a hub city, no-fans, safe environment. The bubble will consist of six events that will take place over 81 days including the 2021 Scotties Tournament of Hearts, the Tim Hortons Brier, the World Men's Curling Championship and the Canadian Mixed Doubles Curling Championship.
Dates for the events will be announced later as Curling Canada, Tourism Calgary and other event organizers work with local, provincial and national health authorities to set up the facility in a bubble environment. Provisional approval for the hub city concept and health protocols from Alberta Health have been received, with continued consultations underway with the Public Health Agency of Canada to ensure the health of all athletes, officials and the host community. The protocols will continue to evolve in consultation with health authorities, and won't be finalized until shortly before the beginning of the events.
“Calgary is thrilled to be welcoming Canada’s curling community to our city. Hosting these fantastic world class events in Calgary is a testament to our commitment to be the ultimate host city,” said Calgary Mayor Naheed Nenshi. “This opportunity would not have been possible without teamwork and partnership between the City of Calgary, Government of Alberta, Alberta Health, Tourism Calgary, WinSport and our accommodation and hosting partners, who are all committed to driving safe business activity and supporting the recovery of our visitor economy. While none of us knows what trajectory the virus will take between now and this event, I’m confident that the organizers, in consultation with medical experts, will take every necessary precaution and adjust, if required, to ensure all events are conducted safely.”
“Hub city hosting opportunities are critical to supporting all sectors of Calgary’s tourism industry, and we’re excited to welcome this one,” added Cindy Ady, CEO of Tourism Calgary. “Our partners have come together to offer a safe bubble experience for curling athletes and support staff that will support our industry and demonstrate to Canadians that Calgary is able to safely host events and visitors in Canada’s winter sport capital.”
Federal Fall Economic Statement proposes additional supports for the tourism sector
Tourism Calgary is encouraged by the sector-specific support measures proposed in the Fall Economic Statement presented November 30 by the Hon. Chrystia Freeland, Deputy Prime Minister and Minister of Finance.
The fiscal update, entitled ‘Supporting Canadians and Fighting COVID-19’ outlined hardships specific to the tourism industry, and proposed supports intended to directly support the sector including:
- Creating the Highly Affected Sectors Credit Availability Program a 100% government-backed credit availability loan program at low-interest rates for the hardest-hit businesses;
- Increasing the maximum rate of the wage subsidy program to 75% for the next three periods or until March 13, 2021;
- Extending the current subsidy rates of the Government’s fixed cost relief program, Canada Emergency Rent Subsidy to March 13, 2021, to provide greater certainty to businesses;
- Providing $500 million in additional funding to the Regional Development Agencies to provide financing support to local businesses unable to access other federal financial assistance; and
- Developing further support for airlines and festivals/events.
While these proposed commitments are encouraging, continued advocacy is needed to ensure an effective roll out of these programs. Working alongside organizations like the Tourism Industry Association of Canada and the Coalition of Hardest Hit Businesses, Tourism Calgary will continue to advocate for these and other supports for our industry as we continue to overcome barriers cause by COVID-19. To learn more about the proposed supports outlined in the 2020 Fall Economic Statement,
click here.
In addition, if your business has been required to close for a week or more due to public health orders, you may be eligible to have an additional 25 per cent of expenses covered.
CERS is retroactive to Sept. 27, 2020 and is anticipated to be in place until June 2021. Three claim periods remain for 2020, and you will need to apply for each one separately.
The Calgary attitude remains that no matter what comes our way, we work together to make it through and we come out stronger. Despite these tough times, your collaborative, innovative solutions and remarkable community spirit continue to shine bright.
Thank you for continuing to offer a source of inspiration for all Calgarians as we work together to safely navigate this evolving situation.
Premier Jason Kenney and Chief Medical Health Officer Dr. Deena Hinshaw declared a state of public health emergency and announced new public health measures including business restrictions.
In the coming days and weeks if your business shifts its hours or operations to include delivery, curbside pick-up, virtual experiences, etc. please let us know here so that we can share your news with Calgarians.
As you continue to respond to the changing environment with skill and close attention to ensuring the health and safety of your customers and staff, Tourism Calgary will continue to provide resources to support your efforts through our business continuity resources webpage. If you have additional questions, please reach out through industry@tourismcalgary.com or to any of the team directly.
We will stay in close contact with you as we collectively move through this next phase. Together, we will emerge stronger.
With recent changes that have impacted business and daily life, rising case numbers and the uncertainty of what’s ahead, we’re all dealing with more. This is a stressful time both professionally and personally, but there’s always reason for optimism, collaboration and our strong Calgary spirit. As we navigate these waters together, please know that the team at Tourism Calgary – and a committed network of industry peers – are all here for you.
Keep you informed of any relevant changes or restrictions that are announced, as soon as they are known;
We’ve always known that Calgary’s superpower is our community spirit. Join us as we make our spirit shine brighter than ever by sharing your pride and optimism through #LoveYYC Month.
And in case you were wondering, we #LoveYYC because of you – our amazing partners – who create and share the experiences that make our city amazing!
Thank you again to our industry for your diligence in adjusting your operations in alignment with current health and safety measures and for your continued care in ensuring safe experiences for customers and staff. Guided by our collective and remarkable community spirit, I know we will get through this together.
If you're experiencing overwhelming feelings of stress and anxiety, confidential mental health supports are available through the Mental Health Help Line at 1-877-303-2642 and the Addiction Help Line at 1-866-332-2322. Please reach out.
This afternoon Premier Kenney and Dr. Deena Hinshaw announced further restrictions to protect Albertans from rising cases of COVID-19 in the province. The restrictions that impact the tourism and hospitality industry in Calgary include:
It is important to note that seated, structured, socially distanced gatherings CAN continue per current guidelines.
It’s also important to note that Premier Kenney spoke about the hard and good work of the tourism and hospitality sector in his public remarks today.
As we face the highest case counts in Calgary, Alberta and Canada to-date, it is incumbent on all of us to continue to use extreme caution to keep ourselves and others safe. Please continue to reinforce your protocols with your staff, and communicate with your customers about the efforts you're undertaking to keep them safe. You have gone to extraordinary lengths to ensure the safety of your customers and staff - now, more than ever, is your chance to share that effort with them as you invite them to your business.
We will continue to update you as the situation evolves.
Last Friday, while encouraging Albertans to exercise caution, reduce their bubbles and support flattening the rise in COVID-19 cases, Premier Kenney spoke about the great work of our industry in adapting, implementing and maintaining exceptional safety standards through the pandemic. In particular, he indicated that less than 1 percent of cases with identified transmissions came from restaurants. We want to congratulate you and your staff for your hard work in taking health and safety so seriously.
We’re also buoyed by news of progress on a vaccine. This is a promising development that will certainly support return-to-travel and our industry. We’ll be keeping you apprised as more information comes available and as we understand how and when vaccines will be distributed in Canada and around the world.
In the meantime, we’re facing the highest case counts in Calgary, Alberta and Canada to-date. It is incumbent on all of us to continue to use extreme caution to keep ourselves and others safe. Please continue to reinforce your protocols with your staff, and communicate with your customers about the efforts you’re undertaking to keep them safe. You have gone to extraordinary lengths to ensure the safety of your customers and staff – now, more than ever, is your chance to share that effort with them as you invite them to your business.
Finally, below you’ll find details of how you can join our partners in commemorating Remembrance Day. This year, the virtual ceremonies are another example of resiliency and adaptability. Join us in congratulating our partners at The Military Museums and The Hangar Flight Museum for their work to ensure Calgarians can pay their respects.
As you continue to respond to the changing environment with skill and close attention to ensuring the health and safety of customers and staff, Tourism Calgary is here for you and continues to provide resources to support your efforts through our business continuity and resources webpage.
With rising case numbers, we’re seeing heightened awareness amongst consumers as they make decisions about which activities, dining experiences and gathering opportunities they consider participating in. Throughout the entire pandemic, you have gone to extraordinary lengths to ensure the safety of your customers and staff. Now is the time to reinforce your protocols with your staff, and communicate with your customers about the efforts you’re undertaking to keep them safe.
Thank you for everything you’re doing. We know how challenging times are right now and how hard you and your teams are working. You have Tourism Calgary’s commitment that we will continue to support you, drive business to you, advocate for our industry and find innovative ways to navigate the coming weeks and months.
Our community spirit is truly our superpower. Let’s keep sharing our love and pride for Calgary - and for each other - as we work together to safely navigate this evolving situation.
A significant, chinook-induced weather shift isn't the only big change we've experienced in Calgary since our last update. This week we're sharing industry clarifications about Calgary's new mandatory social gathering restrictions and details about the international border pilot project that's coming to YYC Calgary International Airport Nov. 2.
To those of you who participated in our recent stakeholder engagement survey, thank you. We're excited to share highlights from the results below, as well as how we plan to safely bring our city together this November in celebration of #LoveYYC Month.
On Monday, Dr. Hinshaw announced further restrictions to social gathering limits, including parties, special event celebrations such as retirement events or baby showers, wedding and funeral receptions and banquets.
For our industry, it’s important to note the new 15 person social gathering limits do not apply to structured events where socializing is not the purpose of the activity. This includes restaurants, wedding ceremonies, conferences, trade shows and funerals. It is also important to note that in Calgary, for structured events such as meetings, conventions, conferences and trade shows, the attendance limit remains at 100 people per seated event where physical distance requirements can be met.
Last Thursday, we were pleased to hear the announcement from the Government of Alberta, Government of Canada and YYC Calgary International Airport about the international border pilot project which will allow eligible international travellers returning to Alberta through YYC and the Coutts Border Crossing to quarantine for less time provided they test negative for COVID-19 and commit to following specific public health and testing measures.
The pilot program launches Monday, November 2 and is available to returning Canadian citizens, permanent residents, foreign nationals currently permitted entry into Canada and travellers exempt from 14-day quarantine, including essential service workers. Eligible travellers will require a test on arrival at YYC or Coutts Border Crossing and then a subsequent test at select Alberta pharmacies on day six or day seven. In addition to the required two tests, travellers must complete a daily symptom check.
The pilot will be open for 52,000 travellers or six months, whichever occurs first.
We expect that more information will be announced in the coming days and we will share these updates with you. In the meantime, Tourism Calgary is actively evaluating and monitoring this important first step to supporting international travel.
To those of you who participated in our recent stakeholder engagement survey, thank you. Your input is invaluable as we work to ensure our offerings and services reflect your needs. The following themes emerged from the results:
In recent weeks, Tourism Calgary has continued to garner media attention in local markets through features including:
As our industry continues to adapt and respond to the current situation, we're encouraged by recent announcements that offer further support for the businesses and employers that comprise our important industry.
This week we're eager to share news about important changes to federal support programs, exiting developments with the Arts Commons Transformation Project.
On Friday, Oct. 9, the Government of Canada made several significant announcements about changes to federal support programs related to COVID-19. The intention is that these new, targeted supports will help hard-hit businesses and other organizations experiencing a drop in revenue. While full details are not yet available, a summary of the changes includes:
This week, Tourism Calgary continued to garner media attention in local, national and international markets through features including:
The City of Calgary is extending support to help businesses continue operations through the fall and winter. On Monday, Calgary City Council agreed to extend fee relief measures for an additional six months to better support the local economy and lessen financial burdens for business owners. These measures include waiving and deferring fees for business licenses and Planning & Development applications. This fee relief was first introduced in May and planned to end on Oct. 31, 2020, but will now continue until April 30, 2021.
Businesses that chose to expand their patios by placing tables and chairs on public sidewalks were recently notified that the city will issue a 72-hour notice for removal of temporary patios that impact public right of way when a snowfall of greater than two centimetres is predicted. The actual date will be weather dependent, as these expanded patio spaces have become an important part of business and The City wants to support them for as long as possible. To view the official statement regarding temporary patio expansions, click here.
Today, Calgary TELUS Convention Centre (CTCC), the BMO Centre at Stampede Park and Tourism Calgary announced that both venues have achieved the Global Biorisk Advisory Council ® (GBAC) STAR™ accreditation. Under the guidance of GBAC, the venues join an exclusive group of international leaders who have implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in their facilities. Most importantly, this program verifies that CTCC and BMO Centre have implemented best practices to prepare for, respond to and recover from outbreaks and pandemics like COVID-19.
"Having Calgary’s two largest hosting venues accredited in the highest-level of cleanliness and prevention demonstrates how diligently our destination is working to provide safety and comfort for visitors and Calgarians,” says Cindy Ady, CEO, Tourism Calgary. “The collaboration amongst partners and venues helps to ensure consistent protocols and experiences through our city, which we know is very important to both meeting and event planners and event attendees. We look forward to welcoming visitors to experience these enhancements.”
To learn more about GBAC STAR™ and what it means for the safe return of meetings and events and for Calgary's economic recovery, click here.
Last Friday, Oct. 2, Prime Minister Justin Trudeau announced $600 million in additional funding for the Regional Relief Recovery Fund ($456M) and Community Futures Fund ($144M). Businesses in the tourism sector have been identified as one of the targeted beneficiaries of this increased funding. As Tourism Calgary has noted in the media, this is a welcome announcement for our industry, and we're pleased to see tourism mentioned directly as a key sector. We look forward to details about the distribution of these funds across the country.
This week, Tourism Calgary continued to garner local media attention through features including:
It has now been six months since the effects of the COVID-19 pandemic reached Alberta. As a champion for our industry, Tourism Calgary has continued to track the impact of the crisis, share updates on the evolving situation, plan for current and future recovery phases and communicate the needs of our valued stakeholders to all orders of government and response partners.
This week, we continue to build on these efforts by joining the advocacy efforts of the new Coalition of Hardest Hit Businesses and by continuing to highlight the importance of Calgary's tourism industry in the media.
A new coalition representing Canada's hardest hit sectors including tourism, arts, culture, events and hospitality has formed to call on the Federal Government to provide additional supports for you - the hard-working members of our important industry.
The Canada Emergency Wage Subsidy (CEWS) program has been a critical lifeline for these sectors and the more than two million Canadians they employ. With the planned phase-out of CEWS beginning in September and aligning with a seasonal drop in demand and revenues for our industry, the Coalition of Hardest Hit Businesses is launching a new campaign to urge the Federal Government to extend the subsidy program until Spring/Summer 2021 and to increase the subsidy rate for our nation's hardest hit businesses.
This week, Tourism Calgary continued to garner media attention in local, national and international markets through features including:
This week, we're pleased to share updates regarding Calgary's Temporary Face Coverings Bylaw, our #LoveYYC Deals Pass and our new meetings-focused LinkedIn showcase page.
Ongoing monitoring and reporting to Council will continue to maintain transparency and to address potential amendments or the repeal of the bylaw. Administration anticipates the bylaw would most likely be repealed under one of the following three scenarios:
With the arrival of September, the entire team at Tourism Calgary extends our sincere appreciation to each and every person who makes ours such a warm, welcoming and resilient industry. Throughout 2020 you’ve faced more adversity than could have been imagined, yet you’ve rallied, innovated, adapted and reinvented. As of today, 60 percent of our partners have reopened and that is worthy of celebration.