Member Code of Conduct
We ask that our members make a promise to their customers. One that's pretty straightforward and helps us all work together to leave visitors the impression that Calgary's a truly fantastic place. One worth visiting again and again.
We want our visitors to know that we – and all our members – care about customer satisfaction and consumer protection. Tourism Calgary members post the "You're in Good Company" decal and wall plaques to let visitors know they can expect fair treatment from Tourism Calgary members.
What's the promise?
To preserve the reputation of the destination; to promote tourism through the Partnership of Tourism Calgary; and to guide our actions in business, we hereby promise to abide by the Tourism Calgary Code of Business Practices that values:
Professionalism: to consistently honour all commitments made to our customers; to say what we mean and deliver what we promise
Accountability: to provide value and high standards in products and services; to provide a safe environment for our customers and employees; and to obey the laws of Canada
Respect: to treat our customers and our suppliers with dignity and fairness
Truth: to build confidence in our business and other businesses within the destination by being wholly honest in all endeavours
Nurturing: to provide service that exceeds the expectations of our visitors by encouraging industry education and training programs
Experience: to show by example what we have known for a long time - customer satisfaction equals success
Responsiveness: to fairly and quickly resolve all complaints we encounter
Service: to do our part to improve our business, industry, community, province and country